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Customer Service
- Shipping & Delivery
- Shipping is provided currently through UPS Ground.
Once your order has been shipped you will be sent an email with a tracking link to the UPS website. - Returns & Replacements
- We want your business, not just once but for an extended relationship. To make sure we deserve your continued patronage, we promise you 100% satisfaction in every transaction! If your order is not perfect, we will take it back and provide you with an even exchange, credit, or full refund.
Steps for refund/return:
1. Contact us at info@frontporchpets.com regarding the issue.
2. After speaking with a representative, send the items back to:
211 Maple Avenue, Unit B
Waukesha, WI 53186
3.Once we receive the items your refund will be processed.